Continuing with our series of Cab, Call Centre Aur Baatein, let me today, present my views on the accent in which we normally speak, and something that forms an integral part of the life in Indian BPOs. Usually, when you meet a person working in a call centre, you would most probably, have a perception of somebody with impeccable English speaking skills, embellished with perfect diction and pronunciation. However, there's a twist in the tale......
Undoubtedly, we, at the call centers, all speak English, decent enough for an average American/Britisher to understand. But I know how I came upto that level - arduous voice-training sessions with a lot of practice and hard work!! Though we Indians speak English in a neutral accent, and we even possess a unique ability to mould our tongue in any manner and and pronounce almost all the words without any difficulty, yet we have to blend our speaking style, just because of the weakness of the westerners, who can't pronounce of lot of words properly. They are weird in the sense, that they don't even have time to complete a sentence and most of the times, (generally, the Americans) they eat the words up. In a nutshell, ‘Americans Ne Angrezi ki Aisee Taisee Fer Rakhi Hai’ .